Return & Refund Policy

Return Window

Customers must initiate a return request or report an issue within 3 business days of receiving their order.

Item Condition

Due to strict health, safety, and hygiene standards for personal care products, returned items must be:

• Unopened, unused, and undamaged.
• In their original luxury packaging with all protective plastic seals, shrink wrap, and brand tags completely intact.

Fragrance boxes that have been unsealed or sprayed cannot be resold and are strictly ineligible for return due to change of mind.

Non-Returnable / Final-Sale Products

The following items are non-returnable and final sale:

• Any opened, unsealed, or sprayed perfume bottles.
• Custom, engraved, or bespoke fragrance formulations.
• Sale items or promotional bundles clearly marked as Final Sale.

Exchanges

You may request an exchange for an unopened, sealed item for a different fragrance of equal or greater value within 3 business days of delivery.

The customer is responsible for any price difference and return courier charges.

Return Shipping Costs

• Change of Mind / Exchange: Return courier costs are paid by the customer.
• Defective, Damaged, or Wrong Item: We will cover all shipping costs or arrange a courier pickup at no extra charge.

How to Request a Return

Contact our Customer Care team within 3 business days via WhatsApp or Email. Include:

1. Your Order Number.
2. The reason for return.
3. Clear photos or videos showing the package is sealed and in original condition.

Once our team has reviewed and approved the request, we will share the return shipping address and instructions.

Damaged, Defective, or Incorrect Items

If your order arrives leaking, broken, defective, or with an incorrect bottle, contact us within 48 hours of delivery.

Share your order details and an unboxing video or photographic proof of the damaged box and product. Once verified, we will dispatch a complimentary replacement or process a full refund.

How Refunds Are Issued

Refunds are issued directly to your original payment method (Bank Transfer, Credit/Debit Card, or Mobile Wallet). Alternatively, you may choose Store Credit or a Digital Voucher for faster re-orders.

Refund Processing Time

After your returned parcel is received and passes warehouse quality inspection:

• Inspection Window: 1 to 2 business days.
• Payment Credit: Approved refunds take 5 to 7 business days to reflect in your account, depending on your financial institution.

Original Shipping Charges

Shipping fees paid at checkout are non-refundable unless the return is due to a damaged, defective, or incorrectly dispatched order from our side.

Order Cancellation

You may cancel your order free of charge as long as it has not been dispatched. Contact us immediately on WhatsApp or Email with your Order Number.

Once an order has been handed over to the courier partner, it cannot be canceled and falls under this standard Return Policy.