Shipping Policy & FAQ
Everything you need to know about order processing, delivery, tracking, and shipping support.
Where We Ship
We ship nationwide across Pakistan and internationally to select regions worldwide. If your country is available at checkout, we can deliver to you.
Order Processing Time
Orders are processed and prepared for dispatch within 1 to 2 business days after your order and payment verification are complete. Weekends and public holidays are not included.
Estimated Delivery Time
Major Cities in Pakistan
2 to 4 business days.
Other Regions in Pakistan
3 to 6 business days.
International Orders
7 to 14 business days, depending on the destination and customs clearance.
Shipping Charges
Shipping charges are calculated at checkout. The rate depends on the final destination, chosen delivery speed, and the total weight and dimensions of your package.
Express Delivery
Express shipping options are available for domestic and select international destinations. Available methods and rates will be displayed at checkout based on your delivery address.
Tracking Your Order
Once your order has been dispatched, you will receive an email and SMS containing your courier tracking number and a direct link to monitor your shipment in real time.
Customs & Import Fees
For international shipments, import duties, taxes, VAT, and local customs fees charged by the destination country are the customer's responsibility. These fees are set by local customs authorities and paid directly to the courier upon delivery.
Lost, Delayed, or Damaged Shipments
Damaged or Incorrect Items
If your perfume arrives damaged, leaking, or defective, contact us within 48 hours of delivery with your order details and unboxing photos or video. Verified eligible cases will receive a replacement at no extra cost.
Lost Shipments
If the courier partner confirms a shipment is lost in transit, we will issue a replacement or a full refund.
Delivery Delays
Customs processing, weather, and other circumstances may cause delays. Our customer support team will gladly assist you in tracking a delayed package.
High-Value Order Security Policy
To ensure security and smooth handling, all orders exceeding PKR 50,000 require a 50% advance payment prior to processing and dispatch. Our support team will contact you following order placement to assist with payment details.
Need Help With Your Shipment?
Our team is available Monday–Saturday, 10:00 AM–6:00 PM PKT.